We switched to Brooklyn Tails & Trails Dog Walkers after a ‘last straw’ bad experience with our previous walkers, and could not be happier or feel more like we made the best decision! I wish we would have had them all along! Nelli and Jacques take such good care of our pup and are always friendly, professional, and trustworthy. We love the pictures they send with each walk, and they are always happy to accommodate our ever-changing schedule. It is such a relief to know that our little guy is in such good hands while we are at work, and without having to go bankrupt.
I have used a number of dog walkers in Manhattan and Brooklyn and Brooklyn Tails & Trails is by far the best! We have an ever-changing and difficult schedule and BK T&T is always flexible. We trust BK T&T with our dog (aka child) and he is always so happy and excited for his walks. The prices are reasonable and comparable, but the service is one of a kind!
While I’ve never created a yelp review before (I signed up moments ago just for this purpose), Brooklyn Tails & Trails warrants a stellar writeup. I knew from the first email in which she called him a “sweet boy” (exactly how we refer to Brody) to her “poochas gracias” sign-off, that it’d be a great match. It’s always a little bit nerve-wracking letting someone new into your home and handing over the leash so to speak. Nelli made us feel completely at ease the moment we met her, answering all of our questions and showing Brody the love and attention we always do. If you can’t already tell, we’re absolutely crazy for our dog, and it’s so great to feel that Frank and Nelli adore him as well. Our texts from Frank with adorable photos and captions are the best part of the workday. If it’s raining Frank always makes sure to towel Brody off when they get back. When the pup has his rare accidents, Frank always is helpful and cleans it up. We really appreciate how response and organized they are, and that they’re right here in the neighborhood should something last minute come up. We can’t speak highly enough of Brooklyn Tails & Trails, and know that little Brody feels the same.
I have never had more faith in a dog walker than I did with bktailsandtrails. My dog has severe anxiety and with the help of Sylvia, our walker, we have a dog who no longer uses the bathroom due to anxiety in our apartment and she is also only on one medication now. Their love and support really helped our family. Furthermore, they never left anything undone and by that I mean they always left our home in the exact way they found it. They send multiple photos on every walk and always send updates to let you know our pups are with us even when at work (: Bk tails and trails is a very reliable company and I would recommend them to anyone! I never had to ask twice If I needed a favor or something changed in our routine. They made my pup one happy girl!
Brooklyn Tails and Trails is top notch. Nelli and her group of walkers have been extremely communicative and friendly from the get go. The process started with Nelli coming over to meet us and our dog, set expectations, answer any questions we had, and address any concerns. It was difficult to leave Kaya in the care of other people, but she loves her daily walks with her canine friends, as evidenced by the daily status updates, replete with pictures!
Additionally, when we’ve needed to add or cancel a walk last-minute, or required a walk on an evening or weekend, BT&T has never had any problem accommodating us.
The rates are reasonable and payment is easy via cash or Venmo. I’m 100% satisfied with BT&T!
My husband and I became new puppy parents about 4 months ago, and Brooklyn Tails & Trails has been instrumental as we raise our puppy! Chloe is a jack russell terrier/rat terrier mix with an abundant amount of energy, so when we were searching for a dog walker we wanted to make sure we found one that would provide her with the right attention and care to fulfill her puppy needs. We did extensive research on various dog walking companies and eventually chose Brooklyn Tails & Trails due to the great reviews and reasonably priced walks; we have never looked back!
From the start, Nelli was extremely communicative, open, friendly, accommodating, and helpful (we were new parents, after all). She and Frank came to our apartment for a meet and greet the day after we adopted Chloe in preparation for scheduled walks the following week. During that initial meeting, my husband and I knew that Nelli and Frank were the perfect fit for us and Chloe! They walked us through the typical routine of the scheduled walks (we opted for two 20-minute check-ins per day) and even gave us some very helpful tips in raising a puppy. Even after the initial meeting, Nelli continues to be very responsive and professional; each time that we speak to her via text/email, she is extremely responsive and it really does feel like we are her only client (which we know is not the case!). This is testament to how attentive she is to each client!
Frank is an extremely experienced dog walker and especially attentive to the needs of young puppies. We enjoy his text updates that include three photos of Chloe and a synopsis of her walk (including if she went #1 or #2, which proves very helpful for our walks later in the day!) for each walk. I always look forward to these text updates while I’m at work. Frank and Nelli also worked with us to slowly integrate Chloe into group walks; as she can be a little distracting to other dogs (she wants to lick all of their faces), Frank is starting to walk her with one dog at a time, which is helping to build her familiarity with the idea of a “pack” walk.
We are extremely happy with Brooklyn Tails & Trails and Frank and continue to recommend them to dog owners in our building!
Open, honest, reliable, friendly and reasonably priced. We really feel like we lucked out with Nelli and her crew. Love that they send pictures daily and that I can really count on them to be there when they say they will be. I’ve also had a number of occasions where we had a last minute change or additional walk request and each one was happily accepted.